Refund policy

30-day returns

We want you to love your Deepglow lamp. If you’re not happy with your order, you can request a return within 30 days of receiving it.

Eligibility

• Items must be unused and in their original condition and packaging, with proof of purchase.
• Please contact us before sending anything back so we can give you the return instructions.

How to start a return

Email us at support@deepglow.store or use our contact page, with your order number and the reason for your return. We’ll reply with the return address and next steps.

Return shipping

For change-of-mind returns, the customer pays the cost of return shipping.

Damaged, faulty or incorrect items

Please check your order when it arrives. If an item is damaged, faulty or incorrect, contact us promptly with your order number and photos of the item and packaging, so we can review the issue and explain the next steps. Please keep the packaging until your case is resolved.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund is approved. Approved refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.

Exchanges

The fastest way to switch to a different bundle is to return the item you have and place a new order.

This policy doesn’t limit any rights you may have under applicable consumer law.